So after 4 months of being back in the UK. After moving house. After grinding out some serious work for big clients (and managing to break my right hand AFTER a skiing trip) here I am... about to take flight as The CX Nomad once more. This time I'm being flown back out to New … Continue reading I’m back, baby! The CX Nomad rides again… with some big goals ahead!
Tag: customer experience
For the love of food! The third time I became a vegetarian…
I LOVE FOOD. I LOVE ANIMALS. But can you really 'love' both? There have been a total of three times in my life that I've seriously questioned the ethics of eating meat and changed my lifestyle because of it. The first time was a case of accidental shock therapy, resulting in complete meat aversion, involving … Continue reading For the love of food! The third time I became a vegetarian…
Trying and failing to make a difference. One entrepreneur’s quest to help others, abroad.
As an entrepreneur travelling in poor or developing regions, it makes you appreciate just how easy you've had it, how much you've been given, and how lucky you are to have been born somewhere where education, skills (and healthcare) are supplied for free, and to all. I believe it's true of mainstream capitalist cultures like … Continue reading Trying and failing to make a difference. One entrepreneur’s quest to help others, abroad.
My first week as a digital nomad!
So my first week as a digital nomad has been successfully completed! Managing to work and run my business whilst travelling In Russia! 🇷🇺 So far, I’ve nailed the balance to be 3 hours of solid focus in the morning at my MacBook, in some very cute cafes straight after breakfast (also the time when … Continue reading My first week as a digital nomad!
Are low cost airlines really low cost, or are they capitalising on customer error to make profit? ✈️
So as promised, having waxed lyrical about the joys and thrills of First/Business class flying, its time to talk no-frills, and share my economy travel experiences this week. The thing about low cost airlines (and the point of them) is to deliver the absolute minimum price to customers and as such they have to literally … Continue reading Are low cost airlines really low cost, or are they capitalising on customer error to make profit? ✈️
Sky Wars, the battle for premium customer loyalty in the air.
For a while now, any long haul travel adventures of mine, always happen alongside delivering keynote speeches, somewhere around the world. For example, a gig in South Africa would mean I would have my flights booked some time apart, so I could spend a week in work mode, then 6 or so travelling to exotic … Continue reading Sky Wars, the battle for premium customer loyalty in the air.