So as promised, having waxed lyrical about the joys and thrills of First/Business class flying, its time to talk no-frills, and share my economy travel experiences this week. The thing about low cost airlines (and the point of them) is to deliver the absolute minimum price to customers and as such they have to literally … Continue reading Are low cost airlines really low cost, or are they capitalising on customer error to make profit? ✈️
Tag: airline customer experience
Sky Wars, the battle for premium customer loyalty in the air.
For a while now, any long haul travel adventures of mine, always happen alongside delivering keynote speeches, somewhere around the world. For example, a gig in South Africa would mean I would have my flights booked some time apart, so I could spend a week in work mode, then 6 or so travelling to exotic … Continue reading Sky Wars, the battle for premium customer loyalty in the air.